Return & Refund Policy

We sincerely hope you will love your Knee Massager order, but if you change your mind, you can return any items to us within 45 days of receiving them as long as they are undamaged and in resalable condition for a full refund of the product price. contact us. No cancellations or returns are accepted for products that have been installed.

 (a). To cancel your order before it is delivered; there is no need to provide a reason for the cancellation. Simply send us an email at sales@kneemassager.co.uk, or contact us.

(b). Your funds will be refunded to you between 7 to 10 working days.

NECESSARY REQUIREMENTS

(a). If an item is not properly packaged, we reserve the right to refuse to cancel pick-up. Items must be returned in their original or suitable packaging.

(b). A £10 collection fee will be subtracted from the total amount you have paid for the items.

(c). If you are returning the items because they were damaged, delivered incorrectly, or incompletely, there won't be a pickup fee.

(d). We are unable to provide a refund to a separate account, therefore please be aware that the method of return will be the same as the payment method used when you placed your transaction.

ITEMS RETURN PROCESS?

(a). Within seven days of delivery to you, you must notify us in writing of any damage or errors.

(b). In the unlikely circumstance that the item is delivered broken, defective, or incorrect, please save the packaging; we will need pictures of the boxes. To set up a free replacement, we would need to see pictures of the damage or mismatch on the item that is being reported.

(c). You have 45 days to return an item. For any reason.

(d). If you decide to return an item and simply decide not to keep it, you will be charged £5 for setting up a collection.

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